If you have changed your mind on the merchandise, made a wrong decision, or failed to verify and accurately provide information when placing an Order, you are entitled to return the merchandise to us within 30 days of your Order being dispatched. The merchandise must be returned to us in brand new, unused and original condition.
You must contact our Customer Services Department via “My Contacts” page within 15 days after receipt of the merchandise provide with your name, contact number and order number. The packaging of the returned merchandise must be in the same condition to the condition when you received it including the original packaging and all accessories, labels, tags, instruction manual, warranty and gift, etc. If the returned merchandise is in used or does not meet the condition as mentioned above, then no refund is not allowed (Note: CD and DVD and the good marked “non-returnable” is not allowed).
The shipping fee for the return will be at your own expense. Once we have received your returned merchandise and/or the refund has been approved according to your request, we will then send you either a notification of receipt of your good and/or an email regarding the confirmation of refund. You can either choose to receive the Refund to your nominated bank account or a Credit Voucher to the value of the merchandise with 6 months of valid period (the value is according to the purchase price of your order). You can simply only add the Credit Voucher into “My LEL Vouchers” in “My Account”, then you can use it in future purchase.
We will arrange the Refund to you within 45 days after our approval notification. If you have not received your Refund, please contact our Customer Services Department via “My Contacts” page.
If you received the damaged merchandise (except the damage is caused by you personally), please report it to our Customer Service Department via “My Contacts” page within 15 days after your receipt of the merchandise. Please also provide us with digital photos and the details of defects. You can return the merchandise to us for replacement subject to our assessment, the shipping fee will be borne by us.
Order was cancelled
If your order is cancelled because of the merchandise is out of stock at the provider or other reasons, the relevant payment will be refunded to you within 15 days.
*We do not provide refund service for overseas orders.
We reserve the right in marking final decision.